At Travel Primaries, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we are here to help with a simple and transparent return and refund process.

Return Eligibility

Customers may request a return within 7 days of receiving their order. To qualify for a return:

  • The item must be unused and in its original condition
  • The item must be returned in its original packaging
  • Proof of purchase or order confirmation must be provided

Items that are damaged due to misuse, improper handling, or normal wear may not be eligible for return.

Non-Returnable Items

The following items cannot be returned or refunded:

  • Used products
  • Items damaged after delivery
  • Products returned without original packaging
  • Clearance or final sale items, if applicable

Return Process

To initiate a return, please contact our support team at [email protected] within 7 days of delivery.

Include the following details in your request:

  • Full name
  • Order number
  • Reason for return
  • Photos of the product, if applicable

Our team will review your request and provide return instructions within 2–3 business days.

Refund Process

Once the returned item is received and inspected, refunds will be processed within 5–7 business days.

Since we offer Cash on Delivery (COD) only, approved refunds will be issued through a mutually agreed refund method arranged with the customer.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery by emailing [email protected] with supporting photos.

After verification, we will arrange a replacement or refund at no additional cost.

Late or Missing Refunds

If you have not received your refund within the stated timeframe, please contact us at [email protected] so we can review the status of your request.

Cancellation Policy

Orders may be canceled within 12 hours of placement. Once the order has been processed or shipped, cancellations may no longer be possible.

Contact Us

For any questions regarding returns or refunds, contact us at:

Email: [email protected]