Return Eligibility
To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them. You must initiate the return process within 30 days of receiving your order. Items that are marked as final sale or clearance are not eligible for return. If you have any questions about whether your item qualifies for a return, please contact us.
How to Request a Return
To request a return, you must send an email to [email protected]. In your email, include your order number, the item(s) you wish to return, and the reason for the return. We will respond to your request within 3-5 business days with further instructions. Please do not send your return back without first obtaining authorization from us.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. Travel Primaries is not responsible for items lost or damaged during return shipping. If we agree to cover the return shipping costs, we will provide you with a prepaid shipping label.
Processing Returns
Once we receive your returned item, we will inspect it and notify you of the status of your return. If your return is approved, we will process your return within 7-10 business days. You will receive an email confirmation once your return has been processed. Please note that it may take additional time for your bank or credit card company to process the refund.
Exchanges
We do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order for the desired item. This ensures that you receive the correct item in a timely manner. Be sure to follow the return process outlined above to initiate your return.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receiving your order. Include your order number and a description of the issue in your email. We may request photos to better understand the problem. If the item is confirmed to be damaged or defective, we will provide a replacement or refund at no additional cost to you.
Contact Information
If you have any questions or concerns regarding our Return and Refund Policy, please reach out to us via email at [email protected]. We are here to assist you and ensure that your experience with Travel Primaries is satisfactory. Thank you for choosing us for your travel accessory needs.